Privacy policy

Effective Date: August 4, 2026

Little North Paws ("Little North Paws," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how personal information is collected, used, disclosed, and safeguarded when you visit or make a purchase from our website.

This policy is intended to support compliance with Canada's federal private-sector privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), and, where applicable, Alberta's Personal Information Protection Act (PIPA) for activities connected to our business.

1. Personal Information We Collect

When you purchase something from our store, we collect personal information you provide to us as part of the buying and selling process, which may include:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order details

  • Payment-related information necessary to complete a transaction

When you browse our store, certain technical information may also be collected automatically, such as your Internet Protocol (IP) address, browser type, device information, and operating system details. This information helps support site functionality, analytics, fraud prevention, and service improvement.

If you subscribe to marketing communications, we may also collect information about your preferences and engagement with our emails and website.

2. How We Use Personal Information

Personal information may be used for the following purposes:

  • To process, confirm, fulfill, and ship orders

  • To communicate with you about your order, account, returns, or customer service requests

  • To process payments and help detect or prevent fraud

  • To improve our website, products, customer experience, and store operations

  • To comply with legal and regulatory obligations

  • To send promotional emails or marketing communications where you have provided consent or where otherwise permitted by law

We limit collection, use, and disclosure of personal information to purposes that a reasonable person would consider appropriate in the circumstances.

3. Consent

By providing personal information to complete a transaction, verify payment, place an order, arrange delivery, request a return, or contact customer support, you consent to the collection, use, and disclosure of that information for those specific purposes.

If we wish to use your personal information for a secondary purpose, such as marketing, we will request your consent where required or provide you with a lawful means to decline.

You may withdraw your consent for marketing communications at any time by using the unsubscribe link in our emails or by contacting us at support@littlenorthpaws.com. Withdrawal of consent does not affect processing already carried out or information required to complete transactions, maintain records, or meet legal obligations.

4. Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information where necessary to operate our business and deliver our services, including to:

  • Shopify, which hosts our online store and related ecommerce infrastructure

  • Payment processors and payment gateway providers that process transactions

  • Shipping, fulfillment, and logistics providers that deliver your order

  • Service providers that support website operations, communications, analytics, fraud prevention, advertising, or customer service

  • Legal, regulatory, law enforcement, or governmental authorities where disclosure is required or permitted by law

We may also disclose personal information where necessary to enforce our Terms of Service, protect our rights, or respond to lawful requests.

5. Shopify Hosting and Payment Processing

Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services online.

Your data may be stored through Shopify's data storage, databases, and general application infrastructure. Shopify states that it uses security measures designed to protect information, including secure systems and other safeguards.

If you choose a direct payment gateway to complete your purchase, payment card information is processed in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Shopify states that payment information is encrypted and retained only as long as necessary to complete the transaction and related requirements.

For more information about Shopify's privacy and legal practices, please review Shopify's Privacy Policy and Terms of Service.

6. Third-Party Services and International Processing

Some third-party service providers engaged by us may be located outside your province, territory, or country, or may store or process information in other jurisdictions. As a result, personal information may be subject to the laws of those jurisdictions when handled by such providers.

Third-party providers are expected to collect, use, and disclose personal information only to the extent necessary to perform the services they provide to us, subject to their own privacy policies and legal obligations.

When you leave our website or are redirected to a third-party website or application, this Privacy Policy and our website Terms of Service no longer apply.

7. Cookies and Similar Technologies

We use cookies and similar technologies to support website functionality, remember cart and session information, understand site usage, and improve customer experience.

Examples of cookies that may be used on Shopify-powered storefronts include:

  • _session_id, which stores session-related information

  • _shopify_visit, which supports internal analytics and visit tracking

  • _shopify_uniq, which helps count visits by an individual visitor

  • cart, which stores cart-related information

  • _secure_session_id, which supports secure session functionality

  • storefront_digest, which may be used for password-protected store access or related storefront functions

Your browser may allow you to refuse, manage, or delete cookies. Please note that disabling certain cookies may affect the functionality of the website.

We may also use tools that process IP address or device information to estimate general location, support fraud prevention, and display localized features such as currency selection.

8. Email Marketing

Where you have opted in or where otherwise permitted by applicable law, we may send you emails about our store, new products, promotions, and other updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the message or by contacting support@littlenorthpaws.com.

9. Security Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information in our custody or control in order to protect against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure, and therefore absolute security cannot be guaranteed.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete personal information

  • Withdraw consent to certain uses of personal information, subject to legal or contractual restrictions

  • Make an inquiry or complaint regarding our privacy practices

For requests made under PIPEDA, organizations are generally required to respond within 30 calendar days, subject to limited permitted extensions.

For requests governed by Alberta PIPA, organizations are generally required to respond within 45 calendar days, subject to permitted extensions.

To exercise any of these rights, please contact support@littlenorthpaws.com. Written requests should provide enough detail to allow identification of the relevant records.

11. Children's Privacy

Our website is not intended for children under the age of majority in their province or territory of residence without appropriate parental or guardian involvement. We do not knowingly collect personal information from children in a manner contrary to applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised effective date.

If material changes are made, additional notice may be provided where appropriate.

13. Contact Information and Complaints

If you have questions about this Privacy Policy, would like to access, correct, or delete personal information, or wish to make a privacy complaint, please contact:

Privacy Contact
Little North Paws
Email: support@littlenorthpaws.com

If a concern cannot be resolved directly with us, individuals may have the right to file a complaint with the Office of the Privacy Commissioner of Canada under PIPEDA or, where applicable, the Office of the Information and Privacy Commissioner of Alberta under PIPA.