Shipping policy

Effective Date: August 4, 2026

At Little North Paws, we strive to deliver a smooth and reliable shopping experience. This policy explains how orders are processed, shipped, and supported, and what you can expect at each step.

1. Order Processing

  • Orders are processed within 2–3 business days after payment is confirmed.

  • Processing includes payment verification, order preparation, and quality checks.

  • We do not process or ship orders on weekends or public holidays.

  • Processing time is separate from transit time and is not included in shipping estimates.

2. Shipping Methods and Delivery Times

  • Once an order has been processed, it is handed to the carrier for delivery.

  • Typical transit time is 3–6 business days, depending on the destination and carrier service.

  • Estimated total delivery window: 5–9 business days from the date of purchase (processing + shipping).

Delivery times are estimates only. Actual delivery may be affected by carrier delays, weather events, natural disasters, peak seasons, high order volumes, or other circumstances beyond our control. We do not guarantee specific delivery dates; responsibility for transit delays rests with the shipping carrier.

3. Order Tracking

  • When your order ships, you will receive a shipping confirmation email that includes tracking information and, where available, a link to the carrier’s tracking page.

  • Tracking details may take up to 48 hours to become visible in the carrier’s system after the confirmation is sent.

4. Order Cancellations

  • You may cancel your order without penalty if the request is received within 24 hours of placing the order.

  • To cancel, email us with the subject line “CANCEL” and include your order number.

  • If the order has already been processed or shipped, cancellation is no longer possible; in such cases, please refer to our Refund Policy

5. Shipping Address and Delivery Issues

  • You are responsible for providing a complete and accurate shipping address at checkout.

  • If you notice an error in your address, reply to your order confirmation email and provide the corrected details as soon as possible. We can usually update addresses within 24 hours of purchase, before the order enters production or ships.

  • Little North Paws is not liable for orders that are delayed, misdelivered, or lost due to incorrect or incomplete addresses provided by the customer.

  • If you suspect a delivery issue (e.g., missing package, incorrect item, or failed delivery), contact us promptly so we can assist.

6. Damaged Items

  • All items are packaged with protective materials to reduce the risk of damage during transit.

  • In rare cases (approximately 1 in 1,000 shipments), items may arrive damaged due to handling by the carrier.

  • If your item arrives damaged, please contact us and provide:

    • Your order number

    • A clear photo showing the damage

  • Upon review, we will arrange a replacement at no additional cost.

7. Customer Support

If you have questions about your order, tracking, or delivery, please contact our support team:

  • Email: support@littlenorthpaws.com

  • We aim to respond to all inquiries within 24 hours.

8. General Terms

  • All timeframes provided in this policy are estimates and not guarantees.

  • During promotional periods, holidays, or peak seasons, processing and delivery times may be longer than usual.

  • By placing an order with Little North Paws, you acknowledge and agree to the terms described in this Shipping Policy.